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Privacy Policy For Your Malaysia Account

Your account record, cookie choices and wallet checks are handled under one Privacy Policy before you enter the lobby.

Malaysia account dataCookie choicesWallet record careAccess tied to local law
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rajacuan Privacy Policy For Your Malaysia Account
CONTACT ROUTES

Privacy Help When You Need It

Privacy requests should be sent through a channel that lets us confirm the account owner before we discuss personal data.

Signed-in chat Use live chat after you are signed in if you need a cookie setting explained, a device session checked, or a recent account update corrected. We confirm account ownership before sharing personal details.
Privacy email Send written privacy requests to the support address shown inside your account area. Include your username, registered email and the change you want, but do not send full bank card details.
Wallet record trace For Touch 'n Go, GrabPay, Boost dan FPX queries, share the transaction reference and time shown by your wallet or bank. We use it only to match the account record.
ACCOUNT SAFEGUARDS

Cookies Wallet Checks And Account Control

We treat privacy as part of account operation, not as a separate afterthought. Cookies keep sessions recognised, device checks reduce unauthorised access, and payment records help us confirm wallet movements without exposing…

Account data

We collect registration details, login records, device signals and support messages so your account can be accessed, checked and protected. We avoid asking for extra personal data when a smaller record is enough.

Cookie use

Cookies remember your session, language choice and security state. Some cookies are needed for sign-in and wallet checks, while preference cookies help us reduce repeated prompts during your visit.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are kept with timestamps, amounts and account matches. These records help us confirm deposits, verify withdrawals and answer wallet disputes without showing private banking data.

Security checks

We use login history, device changes and unusual account signals to reduce unauthorised access. If a session looks risky, we may ask you to confirm identity before privacy changes are processed.

Retention periods

Account and payment records are kept only while needed for service, dispute handling, fraud checks and legal duties. After that, we delete, anonymise or separate the record from your profile.

Change requests

You may ask us to correct inaccurate details, send a copy of your account data, or remove records where the law allows. We confirm identity before completing any privacy request.

Your Privacy Policy Questions Answered

These questions explain how the Privacy Policy works when you manage an account, browse the lobby, use local payment methods or contact support. The answers focus on practical data handling, including what we collect, why it is kept and how you can ask us to change it where local law permits.

We collect account details, login records, device data, cookie choices, support messages and wallet references linked to Touch 'n Go, GrabPay, Boost dan FPX. We use these records for access, security, payment matching and support.

Payment references help us match a deposit or withdrawal to your account, investigate wallet queries and meet record duties. We keep transaction data separate from full banking details wherever the payment method allows.

Cookies help recognise your session, remember basic preferences and support security checks. If you clear cookies, you may need to sign in again or repeat some account checks during your next visit.

Yes. Send the request through signed-in chat or the privacy email shown in your account area. We may ask you to confirm identity before changing registered details or payment-linked records.

You may ask for a copy of account data we hold about you where local law permits. We will confirm identity, prepare the relevant records and explain if any legal limits apply.

We keep records for as long as needed for account access, payment checks, dispute handling, security and legal duties. When the reason ends, we delete, anonymise or separate the record from your profile.

Our support team receives privacy requests, confirms account ownership and routes complex cases to the team handling data records. Use the signed-in channel when possible so we can verify you safely.

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